乐鱼APP Official FAQ

We provide detailed platform usage tutorials to help you quickly familiarize yourself with all the functions and operations of the APP.

• Adjustments: Free adjustments within 14 days before service starts (30 days for specific services)
• Cancellation Policy: Deposits are non-refundable but can be used for subsequent services within 12 months
• Weather Reasons: Outdoor services can be rescheduled for free due to adverse weather
• Health Reasons: If you or your family members are unwell, arrangements can be rescheduled for free

Please visit the "Popular Events" section to view the latest event information and live streaming links.

乐鱼APP is committed to safeguarding user funds and information security, employing multi-layer encryption technology and a strict security management system.

• Local Service: Covers a 30km radius within the designated area
• Regional Service: An additional travel fee is required for distances exceeding 30km (¥0.75 per kilometer)
• Global Service: International services are provided, with travel expenses (airfare, accommodation) charged separately
• International Service: Requires advance notice and itinerary arrangements

Contact us for exclusive customized services.

乐鱼APP's withdrawal process is simple and fast. Select "Withdrawal" in your personal center, fill in your withdrawal amount and recipient account information, and submit the application. The system will process it as soon as possible.

1. Contact us via our website form or call our customer service hotline
2. We will arrange a free consultation for you (online or by phone)
3. Discuss your needs in detail and answer all your questions
4. Select your preferred service package and confirm
5. Pay your deposit to lock in your service date

If you encounter any issues, you can seek help at any time through the online customer service within the APP or the official contact methods. Our customer service team is available 24/7 to serve you.

We transparently explain all potential fees:

• Out-of-Area Service: For distances exceeding 30km, an additional charge of ¥10 per kilometer applies.
• Additional Time: For service exceeding the scheduled duration, a charge of ¥250 per hour applies.
• Expedited Processing: An additional fee of 50% will be charged for expedited service requests.
• Special Equipment Rental: If specific gaming or streaming equipment is required, additional charges will apply.
• Platform Usage Fees: Users are responsible for any additional licenses required for specific games or events.
• Platform VAT: Additional taxes may apply depending on regional policies.

We will clearly inform you of all relevant fees before any paid operation, ensuring no hidden charges.

We offer various withdrawal options to ensure funds are received safely and quickly.

• Standard Package: 50% down payment to activate, remaining 50% paid before the designated event.
• VIP Package: 30% down payment, 40% paid within six months, remaining 30% paid one month before the event.
• Monthly Installments: Applicable for large sports event subscriptions and VIP services.
• Corporate Partnerships: Eligible corporate users can enjoy net 30-day payment terms.

We accept multiple payment methods, including credit cards, debit cards, online payment platforms, etc., ensuring your transactions are secure and convenient.

We offer a rich array of services:

• 乐鱼 Electronic Services: Starting from ¥199, offering a basic gaming experience.
• 乐鱼 Sports Live Streaming: Starting from ¥399, covering multiple popular sports events.
• 乐鱼 Electronic Game VIP Service: Starting from ¥1299, enjoying exclusive gaming privileges.
• 乐鱼 APP Feature Services: Starting from ¥499, unlocking advanced customized match viewing experiences.

乐鱼 APP supports multiple deposit methods, including but not limited to bank transfer, Alipay, WeChat Pay, etc. Specific supported payment channels are subject to what is displayed within the APP.

Usage duration may vary depending on the type of service:

• 乐鱼 Electronic Games: Single game experience approximately 1-2 hours.
• 乐鱼 Sports Viewing: Live stream duration approximately 1-1.5 hours.
• 乐鱼 Entertainment Interaction: Participation duration approximately 1.5-2 hours.
• Match Live Streaming Coverage: Duration approximately 6-10 hours (depending on the specific match).
• Platform Feature Experience: Duration approximately 2-8 hours (depending on the project).
• APP Feature Exploration: Duration approximately 1-3 hours (depending on the device).

We are committed to providing a smooth and stable platform experience, ensuring your operations are uninterrupted.

We also support esports-related themed activities:

• Activity Venue Confirmation: Please confirm in advance whether your chosen venue allows such operations.
• Staff Arrangement: If needed, please arrange professional staff to assist you with operations.
• Prepare Auxiliary Props: Bring your favorite game props or entertainment items to maintain your enthusiasm.
• Choose the Best Time: Select the time when you are usually energetic and at your best.
• Emergency Supplies: Please prepare relevant cleaning supplies to deal with unexpected situations.

We have successfully supported various esports events and have extensive experience.

Regarding your account security, we recommend:

• Dress Code Suggestions: Choose attire that is close to 乐鱼 APP's brand colors or reflects vitality.
• Avoid Complex Patterns: Solid colors or simple designs can better highlight personal style.
• Consider the Event Scene: Dress according to the sports events or entertainment activities you are participating in.
• Multiple Options: It is recommended to prepare 2-3 sets of outfits in different styles to add variety.
• Make Good Use of Accessories: Hats, headphones, and other accessories can add highlights to your image.
• Comfort is Key: Choose clothing that makes you feel confident and comfortable.

We provide detailed account security guidelines to help you better protect your personal information and financial security.

We strictly protect all user data information:

• Personal Data Protection: Provides management of personal data usage permissions.
• High-Definition Digital Files: Provides high-resolution files related to platform usage.
• Social Sharing Permissions: Allows sharing of exciting moments to social platforms.
• Commercial Cooperation License: Provides authorization for commercial use (additional fees apply).

We promise never to disclose your personal information or transaction data to any third party.

We collaborate with multiple high-quality content providers to ensure high-definition and smooth live streaming of matches.

• Premium Digital Content: Provides high-definition electronic game guides and in-depth match analysis.
• Customized Entertainment Packages: Offers personalized game and viewing combinations.
• Virtual Reality Experience: Supports VR mode for an immersive entertainment experience.
• Augmented Reality Features: Provides AR interactive games and match predictions.
• Cloud Gaming Service: Supports cross-platform cloud gaming.
• Exclusive Game Customization: Offers personalized game configuration services.
• Event Recommendation Cards: Recommends the latest popular sports and entertainment events for you.

We provide professional sports news interpretation to help you gain a deeper understanding of match backgrounds and trends.

Our standard service response times:

• 乐鱼 Electronic Game Results: Expected to be announced within 1-2 weeks.
• 乐鱼 Sports Match Replays: Expected to be provided within 6-8 weeks (highlights within 48 hours).
• 乐鱼 Entertainment Platform Updates: Expected to be completed within 1-4 weeks (depending on the update content).
• APP Feature Updates: Expected to go live within 1-2 weeks.

You will receive high-definition live streaming of matches and real-time score updates. We also offer match replay functionality for you to review exciting moments at any time.

We pay special attention to user experience details:

• Network Environment: Recommended to use in a stable network environment.
• Service Hours: The platform provides services 24/7.
• System Compatibility: Supports mainstream operating systems and devices.
• Network Requirements: A stable network connection of at least 3Mbps is recommended.
• Weather Impact: Extreme weather may affect some real-time functions.

We continuously optimize platform performance to ensure stable and smooth service even during peak hours.

In most cases, yes! Our process is:

1. We have reviewed the relevant regulations for platform usage for you.
2. Contact Customer Service
3. Obtain necessary platform usage permits.
4. Plan a safe usage path to ensure a smooth experience.
5. Coordinate with your event schedule.

Certain special events or areas may have restrictions, which we will inform you of in advance and assist you with.

Our platform operations comply with relevant laws and regulations:

• Compliance Certification: All operations comply with relevant industry standards and safety regulations.
• Platform Guarantee: Possesses a comprehensive security assurance system.
• Compliance: Strictly adheres to all relevant laws and regulations and platform operating norms.
• Safety First: Implements strict risk assessment and security protocols.
• Advanced Technology: Employs professional-grade technology to ensure stable platform operation.

We strictly adhere to national and regional laws and regulations to ensure the compliant operation of the platform.